Petitions received at the office
Register scanned Marathi and English letters, with uncertain extraction held for staff review.
Constituency office software for petitions and follow-ups.
Keep citizen petitions, staff notes and departmental correspondence in one case record. Help your office track pending work and prepare replies with a named person in control.
For constituency office managers and public-representative office staff
The citizen returns. Your team needs the history, not another search.
Letters, walk-in requests and WhatsApp conversations often sit with different staff members. A searchable petition record gives the next person the context to respond and helps the office follow up on pending matters.
WhatsApp casework
Bring messages, petition photos and voice notes into the intake flow, with staff takeover when a conversation needs a person.
Departmental correspondence
Keep recommendations and notes with the petition so a reply draft starts from the case history.
Office review meetings
Review pending and overdue matters, issue categories and ranked village hotspots to decide where staff should follow up.
A workflow to explore
Follow a road-repair petition through the office
Illustrative office workflow. The department remains responsible for the public work and its outcome.
Receive the petition
Staff scan a handwritten letter or receive the citizen’s attachment through WhatsApp.
Check the case details
Review the extracted subject, contact and village, then use the case number to keep later follow-ups together.
Add the recommendation
The office records the action it wants to request from the relevant department, alongside the case notes.
Prepare the correspondence
AI drafts a formal reply from the file and recommendation. A staff member approves it or rejects it with a reason.
Continue the follow-up
Review due and overdue matters and update the case as the office receives information. Citizens can check the recorded status through their tracking link.
See the workflow with your office’s requirements.
Use a redacted sample petition for the demonstration. Your team can inspect the extracted fields, case tracking and reply review before deciding the next step.
Request an office workflow demo
Or call +91 95525 86428
Plan the fit
Your office’s process comes first
Start with petition registration, tracking and reviewed replies. Tell us how staff share work, which departments receive correspondence and what the office reviews each week. Cross-department integrations, automatic dispatch and escalation chains must be confirmed for your rollout.
The current demo covers scan and API intake, WhatsApp, extraction review, deadlines, alerts, public tracking and reviewed reply drafts. Discuss hosting, model data flow, staff access and existing-system integration with our team. This page is for software enquiries; submit live grievances through your office’s official channels.
Before your demo
Questions from office teams
Is this designed for constituent service?
Yes. This workflow is for citizen petitions, office correspondence and follow-up. Staff decide the action and own the final response.
Can it handle handwritten Marathi petitions?
The demo includes Marathi and English document extraction. Low-confidence reads go to an operator for comparison with the original scan before the details are relied on.
Can different staff members have different access?
Viewer, Analyst, Operator and Admin roles provide different views and permissions. We will demonstrate the roles against your office’s responsibilities.
Does approval send a letter automatically?
No. Approval records a reviewed draft. Automatic dispatch of approved letters is a separate rollout item, so your staff retain responsibility for issuing correspondence.
Make the next citizen follow-up easier to answer.
Tell us your office, languages, approximate petition volume and how staff follow up today. We will show the registration, tracking and reply workflow relevant to your team.
Request an office workflow demo
Or call +91 95525 86428