Petitions received at the office
Scanned Marathi and English letters, uncertain reads held for review.
Petition management system for constituency offices.
Every letter, walk-in request and WhatsApp message becomes a numbered petition with its history, the office’s recommendation and a due date. When the citizen returns, any staff member can pick up the case without searching.
What is a petition management system?
Software that turns every letter, walk-in request or WhatsApp message into a numbered case with a history and a due date, so any staff member sees what was asked, what was recommended and what is pending.
- Reads Marathi and English
- Due and overdue alerts
- AI replies staff approve
The citizen returns. Your team needs the history, not another search.
Letters, walk-in requests and WhatsApp conversations often sit with different staff members. A searchable petition record gives the next person the context to respond and helps the office follow up on pending matters.
WhatsApp casework
Messages, photos and voice notes, with staff takeover when needed.
Departmental correspondence
Recommendations and notes stay with the petition for the reply.
Office review meetings
Pending and overdue matters, categories and village hotspots.
Follow a road-repair petition through the office
Illustrative office workflow. The department remains responsible for the public work and its outcome.
- 01
Receive the petition
Scan a handwritten letter or receive it on WhatsApp.
- 02
Check the case details
Review subject, contact and village; the case number links follow-ups.
- 03
Add the recommendation
Record the action the office wants from the department.
- 04
Prepare the correspondence
AI drafts the reply; staff approve it or reject it with a reason.
- 05
Continue the follow-up
Update due and overdue cases; citizens check status by tracking link.
See the workflow with your office’s requirements.
Bring a redacted sample. See extraction, tracking and reply review on your own documents.
Request an office workflow demo
Or call +91 95525 86428
Your office’s process comes first
Start with registration, tracking and reviewed replies. We map the rest to how your staff share work.
In the demo today
- Scan, API and WhatsApp intake
- Extraction review
- Deadlines and alerts
- Public tracking link
- Reviewed reply drafts
Scoped for your rollout
- Cross-department integrations
- Automatic letter dispatch
- Escalation chains
- Hosting, data flow and staff access
Software enquiries only. Submit live grievances through your office’s official channels.
Questions from office teams
Is this designed for constituent service?
Yes. This workflow is for citizen petitions, office correspondence and follow-up. Staff decide the action and own the final response.
Can it handle handwritten Marathi petitions?
The demo includes Marathi and English document extraction. Low-confidence reads go to an operator for comparison with the original scan before the details are relied on.
Can different staff members have different access?
Viewer, Analyst, Operator and Admin roles provide different views and permissions. We will demonstrate the roles against your office’s responsibilities.
Does approval send a letter automatically?
No. Approval records a reviewed draft. Automatic dispatch of approved letters is a separate rollout item, so your staff retain responsibility for issuing correspondence.
Make the next citizen follow-up easier to answer.
Share your office, languages and petition volume. We will show the workflow your team needs.
Request an office workflow demo
Or call +91 95525 86428