Helpdesk automation
They answer the easy tickets. Your team handles the rest — already sorted, ranked, routed, with the past fix attached and a reply drafted.
500+
Customers worldwide
Your team opens the queue already sorted, with the past fix attached.
The everyday problem
Hours of first-reply time that are mostly queue, not work. The same ten questions answered a thousand times and written down never. An outage sitting under forty routine tickets. Hiring more people does not fix it — stopping the easy tickets from reaching a human does.
The agents
Every agent shares the same view of the queue — the same customer history, the same past fixes, the same SLA clock. A ticket that starts on WhatsApp and ends on a phone call never starts over.
Five channels become one queue, with full history attached.
The outage hiding under nine separate tickets gets spotted.
The easy tickets stop reaching a human at all.
You hear about the breach hours before it happens.
The article nobody had time to write gets written.
Repeat complaints reach the product, not another macro.
How it works
Any channel becomes one ticket.
What is it, and how urgent?
Solves it, or drafts a reply.
They review and send.
Saves the fix for next time.
Step four is yours. You choose what an agent may send on its own — most teams start with everything reviewed.
Proof
500+
Customers worldwide
Questions
No. The agents connect to Freshdesk, Zoho, Zendesk or Jira and work inside the queue you already have. There is no migration.
It answers only from your documentation and your solved tickets. If it does not know, it says so and hands over. An agent that invents a refund policy costs more than it saves.
It depends entirely on your ticket mix, which is why we measure it before you commit. We read 90 days of your real tickets and tell you how many an agent could answer. If your tickets are mostly complex one-offs, we will say so before you spend anything.
Only what you allow. Step four of every ticket belongs to your team, and most customers start with everything reviewed, then widen the agent’s remit as trust builds.
Yes — we run our own helpdesk on this, and we will show you ours, including what it got wrong last week.
We will tell you how many an AI agent could answer — free, before you commit to anything.
Or call +91 95525 86428
