Answer common questions, prioritise tickets and draft replies using your knowledge base. Your support team handles exceptions in the helpdesk it already uses.
Hours of first-reply time that are mostly queue, not work
The same ten questions answered a thousand times, written down never
An outage sitting underneath forty routine tickets
Hiring more people does not fix it. Stopping the easy tickets from reaching a human does.
Every agent shares the same view of the queue — the same customer history, the same past fixes, the same SLA clock. A ticket that starts on WhatsApp and ends on a phone call never starts over.
Five channels become one queue, with full history attached.
The outage hiding under nine separate tickets gets spotted.
The easy tickets stop reaching a human at all.
You hear about the breach hours before it happens.
The article nobody had time to write gets written.
Repeat complaints reach the product, not another macro.
Any channel becomes one ticket.
What is it, and how urgent?
Solves it, or drafts a reply.
They review and send.
Saves the fix for next time.
Step four is yours. You choose what an agent may send on its own — most teams start with everything reviewed.
41.2%
Median tier-1 ticket deflection across enterprise CX programmes. The top quartile reaches 58.7%.
HappySupport, Deflection Rate Benchmarks 202622%
The median in independent surveys — against the 30–60% vendors advertise. Ask which number you are being quoted.
DevRev, Ticket Deflection 202655–70%
Realistic first-contact resolution in year one. The 70–85% figure is real, but only with deep integration into your systems.
Lorikeet, Resolution Rate Benchmarks 2026Published industry research, read September 2026. These are figures about the market, not Splashgain results — our own numbers are the ones on the navy bands.
Deflection is not resolution. Deflection counts the conversations a human never touched. Resolution counts the problems that were actually solved. A vendor quoting one number is usually quoting the flattering one — ask which.
Ready to see it in action?
Send us 90 days of your tickets — we'll tell you how many an agent could answer.
Or call +91 95525 86428
500+
Customers worldwide
No. The agents connect to Freshdesk, Zoho, Zendesk or Jira and work inside the queue you already have. There is no migration.
It answers only from your documentation and your solved tickets. If it does not know, it says so and hands over. An agent that invents a refund policy costs more than it saves.
It depends entirely on your ticket mix, which is why we measure it before you commit. We read 90 days of your real tickets and tell you how many an agent could answer. If your tickets are mostly complex one-offs, we will say so before you spend anything.
Only what you allow. Step four of every ticket belongs to your team, and most customers start with everything reviewed, then widen the agent’s remit as trust builds.
Yes — we run our own helpdesk on this, and we will show you ours, including what it got wrong last week.
Free presentation · 13 slides · PDF
The presentation we walk boards and CXOs through — thirteen slides on what deploying AI agents actually involves, from the roles to the guardrails to the commercials.
No cost. Work email and organisation only.
We will tell you how many an AI agent could answer — free, before you commit to anything.
Or call +91 95525 86428
