Notes from running AI agents in production
What we learn deploying agents, automation and LLMs for universities, governments and enterprises — written by the people who build them.
Voice AI in Indian Languages: A Buyer's Guide to Cost, Hinglish, Latency and CRM Write-back
What a voice AI call in India really costs per minute, how to test Hinglish and latency on a real phone line, and what CRM write-back should mean in a contract.
11 min readReadMunicipal Complaint Management System: A Buyer's Checklist
Twelve requirements to put in your RFP for a municipal complaint management system, from one intake for every channel to deadlines and closure you can audit.
7 min readReadAI Voice Agent Use Cases: 10 Jobs and 9 Trends for 2026
Ten AI voice agent use cases, from admissions and fee reminders to support lines and interviews, when a voice agent beats hiring, and the voice AI news that matters.
14 min readReadChoosing an LLM for Enterprise AI Agents: 5 Criteria That Matter
Leaderboards change monthly. What decides whether an enterprise AI agent works is evaluation, data residency, cost per task and the freedom to switch models.
6 min readReadFive Enterprise AI Shifts to Plan for in 2027
Agents as colleagues, open tool standards, outcome pricing, governance by design and smaller private models: the shifts CIOs should budget for next year.
5 min readReadLLM Workflow Automation: When You Need an Agent and When You Don't
Most automations we run in production have no language model in them. A practical test for LLM workflow automation: when a job needs an agent, and when a workflow.
5 min readReadWhy Most AI Agent Pilots Never Reach Production
The demo works, the pilot impresses, and then nothing ships. Five reasons AI agent projects stall after the proof of concept, and what replaces each one.
6 min readRead
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