Water supply and drainage
Organise petitions about irregular supply, leakage and drainage by the issue categories your office defines.
Municipal complaint management. From petition to follow-up.
Give your municipal or ward office a searchable case record for citizen complaints. Capture letters and WhatsApp messages, track deadlines and prepare replies your staff review.
For municipal administrators, ward offices and civic-service teams
A complaint crosses desks. The follow-up should travel with it.
A water-supply petition may arrive at a ward office, be forwarded to another department and return as a status query. A shared case record helps staff see the original request, the notes and what still needs attention.
Roads and streetlights
Keep the complaint, location details and staff recommendation together for departmental follow-up.
Sanitation and public spaces
Track waste-collection and cleanliness complaints with a case number and category-based due date.
Citizen correspondence
Prepare a reply from the petition and the officer’s recommendation, with a person approving the final wording.
A workflow to explore
Walk through a water-supply complaint
Illustrative workflow for a department demo, not a customer deployment result.
Capture the request
Upload a scanned petition or receive a WhatsApp message. Review the extracted applicant, subject and location against the original.
Register and review
Create the case record under your office’s issue category. An operator checks uncertain fields before relying on them.
Record the next action
The officer adds notes and recommends the departmental follow-up. Agree ward and department routing requirements during scoping.
Track the deadline
Review cases due tomorrow and overdue items. Use the pending-case digest to prepare the office’s follow-up.
Review the reply
AI prepares a letter from the file and recommendation. Staff approve or reject it; the office records the response and actual resolution.
See the workflow with your office’s requirements.
Use a redacted sample petition for the demonstration. Your team can inspect the extracted fields, case tracking and reply review before deciding the next step.
Request a municipal workflow demo
Or call +91 95525 86428
Plan the fit
Your office’s process comes first
Show us how complaints move between your ward office and departments. We will confirm category setup, responsibilities and deadline rules. GIS maps, field-worker apps, work-order integration and configurable escalation chains need separate scoping.
The current demo covers scan and API intake, WhatsApp, extraction review, deadlines, alerts, public tracking and reviewed reply drafts. Discuss hosting, model data flow, staff access and existing-system integration with our team. This page is for software enquiries; submit live grievances through your office’s official channels.
Before your demo
Questions from office teams
Can we start with scanned municipal complaints?
Yes. The demonstration covers scanned Marathi and English petitions, extraction review, case tracking and deadline alerts. Bring a redacted sample that represents the documents your office receives.
Can each ward or department have its own workflow?
Office-specific categories, deadlines and access roles can be demonstrated. We will review your ward structure and interdepartmental handoffs before confirming the deployment configuration.
Does the system automatically resolve a civic complaint?
No. It supports intake, follow-up and reply drafting. Municipal staff decide the action and verify whether the issue has been resolved. A reply or forwarding letter is not evidence that field work is complete.
Can it connect to our existing municipal portal?
API intake is available. Share the portal and the workflow you want to connect; access permissions, available APIs and integration work must be verified before a connection is promised.
Show us how your municipal office handles complaints.
Tell us your city, departments, languages and approximate monthly complaint volume. We will arrange a walkthrough around the workflow you want to improve.
Request a municipal workflow demo
Or call +91 95525 86428