Water supply and drainage
Supply, leakage and drainage petitions, sorted by your categories.
Municipal complaint management system. From complaint to closure.
Every water, road, sanitation and streetlight complaint gets a case number, an owner and a deadline, whether it arrives as a letter, a WhatsApp message or a portal entry. Ward staff see what is overdue and approve AI-drafted replies.
What is a municipal complaint management system?
Software that gives every citizen complaint a case number, an owner and a deadline, so it can be followed across wards and departments until staff record the outcome.
- Scan and WhatsApp intake
- Ward deadlines and alerts
- AI replies staff approve
A complaint crosses desks. The follow-up should travel with it.
A water-supply petition may arrive at a ward office, be forwarded to another department and return as a status query. A shared case record helps staff see the original request, the notes and what still needs attention.
Roads and streetlights
Complaint, location and staff recommendation kept together.
Sanitation and public spaces
Waste and cleanliness complaints with a case number and due date.
Citizen correspondence
Reply drafted from the petition; a person approves the wording.
Walk through a water-supply complaint
Illustrative workflow for a department demo, not a customer deployment result.
- 01
Capture the request
Scan a petition or receive a WhatsApp message; check the extracted fields.
- 02
Register and review
Create the case under your category; an operator checks uncertain fields.
- 03
Record the next action
The officer adds notes and recommends the departmental follow-up.
- 04
Track the deadline
Review cases due tomorrow and overdue items in the pending-case digest.
- 05
Review the reply
AI drafts the letter; staff approve or reject it and record the outcome.
See the workflow with your office’s requirements.
Bring a redacted sample. See extraction, tracking and reply review on your own documents.
Request a municipal workflow demo
Or call +91 95525 86428
Your office’s process comes first
Show us how complaints move between wards and departments. We set categories, owners and deadline rules to match.
In the demo today
- Scan, API and WhatsApp intake
- Extraction review
- Deadlines and alerts
- Public tracking link
- Reviewed reply drafts
Scoped for your rollout
- GIS maps and field-worker apps
- Work-order integration
- Configurable escalation chains
- Hosting, data flow and staff access
Software enquiries only. Submit live grievances through your office’s official channels.
Questions from office teams
Can we start with scanned municipal complaints?
Yes. The demonstration covers scanned Marathi and English petitions, extraction review, case tracking and deadline alerts. Bring a redacted sample that represents the documents your office receives.
Can each ward or department have its own workflow?
Office-specific categories, deadlines and access roles can be demonstrated. We will review your ward structure and interdepartmental handoffs before confirming the deployment configuration.
Does the system automatically resolve a civic complaint?
No. It supports intake, follow-up and reply drafting. Municipal staff decide the action and verify whether the issue has been resolved. A reply or forwarding letter is not evidence that field work is complete.
Can it connect to our existing municipal portal?
API intake is available. Share the portal and the workflow you want to connect; access permissions, available APIs and integration work must be verified before a connection is promised.
Show us how your municipal office handles complaints.
Share your city, departments, languages and monthly volume. We will tailor the walkthrough.
Request a municipal workflow demo
Or call +91 95525 86428