Missed calls
Enquiries after 6pm, on Sundays and at peak hours go unanswered.
AI voice agents that handle your business phone calls.
Answer every inbound call on the first ring, place reminder and follow-up calls, and write each call into your CRM, in six Indian languages.
What is an AI voice agent?
Software that holds a spoken conversation on your phone line. It answers from your documents, checks records in your systems and writes a scored call summary into your CRM. Unlike an IVR, the caller says what they want instead of pressing keys.
Hear the agent take a call
Pick a call and press play. Follow the transcript as the agent answers, qualifies the caller and books the next step.
Executive MBA Course Enquiry
Hinglish (Hindi + English) · 0:52
0:000:52
Result in your CRM
Lead Score: 94/100 · Counsellor Callback Scheduled
Transcript
AI agent
Hello! Thank you for calling Splashgain Admissions. I am your AI Voice Assistant. Are you inquiring about our Executive MBA program today?
Caller
Haan, main Executive MBA ke bare mein pooch raha tha. Weekend classes hain kya and fee structure kya hai?
AI agent
Yes, we offer flexible weekend classes for working professionals. The total program fee is ₹2.5 Lakhs with flexible EMI options. Do you have at least 2 years of work experience?
Caller
Yes, I have 3.5 years of experience as a Tech Lead in IT.
AI agent
Great! You meet our eligibility criteria. Would you like me to book a 10-minute 1-on-1 session with our admissions counsellor tomorrow at 4 PM?
Caller
Sure, 4 PM works fine for me.
AI agent
Perfect! I have scheduled your call for tomorrow at 4 PM and sent the prospectus link to your WhatsApp. Have a great day!
Your phone line is leaking enquiries
Leads go cold
Follow-ups slip; by the callback, the buyer has moved on.
Repetitive calls
Skilled staff spend hours on fee reminders, FAQs and status updates.
Zero visibility
No transcript, no score, no record of what was promised.
Hiring more callers doesn’t scale. An AI voice agent does.
What happens on a call
- 01
Picks up
First ring, any hour, several calls at once.
- 02
Listens
In the caller’s language, including Hindi-English mix.
- 03
Answers
From your documents and live records only.
- 04
Acts
Books the meeting, takes the date, sends WhatsApp.
- 05
Logs
Scored summary and transcript into your CRM.
Three times the hours your phone line is answered
Office team, Mon–Sat 9am–6pm54 h / week
AI voice agent, 24x7168 h / week
Evenings, Sundays and holidays are when enquiries go unanswered.
Calls it handles, and what each ends in
| Call | Direction | Ends in |
|---|---|---|
| Sales enquiry | Inbound | Qualified lead, meeting booked |
| Admission enquiry | Inbound | Counsellor call booked |
| Application follow-up | Outbound | Date agreed to finish |
| Fee and EMI reminder | Outbound | Promise-to-pay date |
| Screening interview | Outbound | Candidate score |
| Website visitor | Web button | Meeting booked |
| Exam and result helpline | Inbound | Hall ticket, schedule or revaluation query answered |
| Parent connect | Outbound | PTM or event RSVP recorded |
| Alumni and placement survey | Outbound | NPS and placement status captured |
| Cold lead reactivation | Outbound | Demo booked in your calendar |
| Customer support line | Inbound | Order or return status from your system |
| IT and HR helpdesk | Inbound | Password, VPN or policy query answered |
IVR, call centre or AI voice agent
| IVR menu | Call centre team | AI voice agent | |
|---|---|---|---|
| Caller | Presses keys | Talks | Talks |
| Hours | 24x7 | Shift hours | 24x7 |
| Busy lines | Queue | Missed calls | Answers in parallel |
| Answers questions | No | Yes | Yes, from your documents |
| CRM entry | None | Manual, often skipped | Every call, scored |
After every call, a decision
Outcome and score /100
Qualified, callback or not interested, sorted for you.
What was captured
Need, budget and next step, in plain English.
Recording and transcript
Every word, against the time it was said.
Excel, PDF and CRM
Export the list, or push each call to your CRM.
Start with the call your team takes most
Same agent, set up for one job. Open a page to hear that call and see what it needs.
- Sales calls and lead qualificationInboundAnswers on the first ring, qualifies, books the meeting.
- Admission enquiries and follow-upInbound + outboundAnswers applicants and parents, chases half-done applications.
- Fee and EMI remindersOutboundReminds in the caller’s language, records the promise-to-pay date.
- Telephonic interviewsOutboundFirst-round screens by phone, scored against your job description.
- Website voice callsWebsiteA call button on your site; visitors talk, meetings get booked.
What every voice agent includes
Six Indian languages
English, Hindi, Marathi, Tamil, Telugu, Kannada and Hindi-English mix.
Answers from your documents
Never invents an answer; lists the questions it could not answer.
Live lookups
Order, payment or admission status through your API or MCP server, matched to the caller’s own number.
Tested before go-live
Talk to it yourself or run simulated callers and read the scores.
Supervised while live
Follow each transcript; send the agent a private note or end the call.
Every call reviewed
Flags unsupported claims, missed objections and talking over the caller.
AI coach
Reviews the agent’s calls and suggests better prompts.
Best time to call
Dials each contact when they usually pick up; detects voicemail and retries no-answers.
Your brand
Your logo on the console and on every invitation email.
Connects to your systems: API, MCP, webhook and CRM
REST API lookups
The agent calls your endpoint mid-call, e.g. GET /orders/{order_id}, and reads back the status.
MCP servers
Connect any MCP server as a tool the agent can query during the call.
Webhook after every call
JSON with contact, outcome, extracted fields, transcript and booking, signed with your secret.
HubSpot, Salesforce, Zoho CRM
Looks up the caller’s contact and lead by phone number; HubSpot also gets the call note.
Calendars
Books into Google Calendar, Microsoft 365 or Calendly free slots.
WhatsApp and email
Sends the brochure, fee sheet or payment link from your approved templates.
Every lookup carries the number the call came from, so the agent can only ever fetch that caller’s own records. Calls from a hidden number get no lookups.
Live in 1 day, in four simple steps
- 01
Create
Pick its job, voice and language. No code.
- 02
Teach
Upload brochures, FAQs and price lists, or paste website links.
- 03
Test
Talk to it, or let simulated callers stress-test it.
- 04
Go live
Answer a number, or dial your contact list.
AI voice agents, briefly
How is an AI voice agent different from an IVR?
An IVR plays a menu and routes by key press. A voice agent holds the conversation: the caller says what they want, the agent answers from your documents, asks follow-up questions, books the meeting and writes the outcome into your CRM.
Which calls should a business automate first?
Calls that repeat the same questions and end in a clear action: an admission enquiry ending in a counsellor booking, a reminder ending in a promise-to-pay date, a first-round screen ending in a score. Start with one, measure it for a month, then add the next.
Does it make outbound calls?
Yes, to people who asked to hear from you: reminders, application follow-ups, callbacks and interviews. Outbound calls in India need DLT registration and DND scrubbing; an inbound-only or website-only deployment needs neither.
Which phone numbers and systems does it use?
It answers and dials on business phone numbers, including numbers from your own telephony account. It books into Google Calendar, Microsoft 365 or Calendly, follows up on WhatsApp, and writes to HubSpot or any system by signed webhook.
How long does it take to go live?
One day from the first workshop to a live agent on one call type. Outbound calls also need DLT registration, which runs on the telecom operator’s timeline; inbound and website agents need none.
Pick one call and hear it handled.
Tell us the call your team takes most often. We will set up the agent on your own documents for the demo.
Book a voice agent demo
Or call +91 95525 86428