Turn handwritten petitions and WhatsApp messages into tracked cases. Help municipal, constituency and public offices follow deadlines and prepare replies for human approval.
A handwritten petition, filed in a register nobody reads
Forwarded to a department with no tracking number attached
The office learns it is late when the citizen returns
An office that acted looks unresponsive, because nothing was ever tracked.
Scans and WhatsApp conversations become numbered cases.
A handwritten Marathi letter becomes a structured case.
Every case carries a due date from day one.
Your office recommends the action. AI prepares the reply.
The citizen can check status without visiting the office.
A simple desk for operators. Constituency insights for analysts.
For a district, Zilla Parishad or another public department, tell us your intake channels, issue categories and follow-up process. We will review the fit with your office before proposing a configuration.
See how a document becomes a case, and how the citizen follows its progress.
Ready to see it in action?
Bring a scanned petition. See the grievance platform register the case, create a tracking link and draft a reply for your approval.
Or call +91 95525 86428
Today
Where the letter lives
An inward register
Who knows the status
Whoever forwarded it
Writing the reply
Start from a blank letter
The leadership view
Ask staff to assemble a report
With grievance software
Where the letter lives
A searchable case file
Who knows the status
The office and the citizen
Writing the reply
Review a recommendation-based draft
The leadership view
Explore hotspots, trends and themes
Upload a scan or receive the citizen’s petition through WhatsApp.
Extract, flag uncertain reads, and register with tracking and deadlines.
Review the case, add notes and recommend the next action.
Draft the reply from the file and your recommendation.
Approve or reject the draft. Record the response and resolution.
Where it stops Low-confidence document reads go to a human review queue. Reply letters stay in draft until a person approves them, with the approver recorded. Staff can reject a draft and generate another, or take over a WhatsApp conversation. The office decides the action and owns the final response; approval does not automatically dispatch the letter.
The petition becomes a numbered case with a category-based due date and public tracking link.
Staff review the case, add notes and record the action the office recommends.
A “due tomorrow” warning reaches the office before it breaches.
Late cases are highlighted for follow-up and included in the office’s alerts and daily digest.
The grievance platform drafts the letter; a person approves or rejects it before the office issues its response.
Review overdue cases, compare issue categories and explore ranked village hotspots. Analysts get the wider picture while operators stay focused on the cases on their desk.
120+
AI agents and automations running in our own production
The grievance platform is designed to extract information from handwritten Marathi and English petitions, including scanned images and PDFs. The demonstration uses real Marathi petitions. Low-confidence reads go to an operator’s review queue, where the extracted fields can be checked against the original scan.
The officer records a recommendation. The platform uses it with the grievance, attachments and staff notes to draft a letter in the petition’s language. A person approves the draft or rejects it with a reason. Dispatch of approved letters is a separate rollout item.
Operators get a simple Received, Replied and Pending dashboard, casework and the review queue. Analysts get constituency analytics, including hotspots, trends and themes. Viewers have read-only access. Admins manage users, categories, deadlines and settings. Access is enforced on the server as well as in the menu.
No separate app or account is needed for the public tracking page. The link shows the case status, registration date and expected resolution date in a phone browser. Citizens can also submit messages, petition photos or voice notes through WhatsApp, check status there, and be handed over to office staff when needed.
The demo includes scan and API intake, WhatsApp, duplicate detection, deadlines, email alerts, public tracking, AI reply drafts and role-based analytics. Confirm email intake, bilingual web chat, SMS updates, mapped heatmaps, configurable escalation chains and one-click reply dispatch separately for your rollout. Ranked geographic hotspots are available; map-based heatmaps are a separate enhancement.
Yes. Each office has an isolated tenant with its own admins, categories and API tokens. The office configures its case categories, deadlines and alert recipients. We can demonstrate the setup for your constituency or public-office workflow using your own sample petitions.
Bring a handwritten Marathi or English petition and the action your office recommends. We will walk through extraction, tracking, deadline alerts and a reply letter your team can approve or reject.
Or call +91 95525 86428
