Triage agent
The shared inbox sorts itself before anyone opens it.
How it works
- Classifies by what the mail wants, not its subject line
- Routes to the person or queue that owns it
- Attaches the sender’s history to the thread
AI email management. Give every enquiry an owner.
Sort shared inboxes, route messages and draft replies in Gmail or Outlook. Your team controls approvals and sending rules.
Everyone can see it. Nobody owns it.
Four hundred unread in the shared inbox
Three people half-watching it, none of them assigned
No way to tell an answered thread from an abandoned one
The mail that mattered is somewhere in there.
Six agents, one role
Reply drafting agent
Your team starts every reply halfway through.
How it works
- Drafts from your own past replies and documentation
- Answers in the language the sender wrote in
- Says it does not know rather than inventing
Sending discipline agent
Nothing leaves at the wrong hour or the wrong volume.
How it works
- Send windows and daily caps, per sender
- Suppression and consent checked, not assumed
- Holds anything outside the rules for a human
Deliverability agent
Your mail reaches the inbox, not the spam folder.
How it works
- SPF, DKIM and DMARC set up and watched
- Bounces and complaints fed back automatically
- Warns when a sending domain’s reputation slips
Queue reliability agent
One failing sender stops stalling everything behind it.
How it works
- Retries transient failures, then stops retrying
- Failed mail lands somewhere visible, not in a loop
- Each brand or department isolated from the others
Inbox digest
You see what is waiting and what nobody answered.
How it works
- Oldest unanswered threads, every morning
- What was resolved without a human at all
- The questions arriving often enough to document
Ready to see it in action?
Send us a week of your shared inbox — we’ll tell you what share an agent could have drafted.
Or call +91 95525 86428
Before and after
Today
Sorting
Whoever opens it first
Replies
Written from scratch
Bulk sending
Hope and a spreadsheet
Failures
Found weeks later
With the agent
Sorting
Routed on arrival
Replies
Drafted, then sent
Bulk sending
Windows, caps, suppression
Failures
Visible the same day
Who does which step
- 1AI agent
Arrives
Any address, any language.
- 2AI agent
Classified
What it wants, and who owns it.
- 3AI agent
Drafted
From your own answers, not the internet’s.
- 4Your team
Sent
A person presses send.
- 5AI agent
Learned
The answer is kept for next time.
Where it stops It drafts, you send. Auto-reply stays off until you switch it on for a specific queue, and it never switches itself on.
Retry, stop, and land somewhere visible
The dead-letter path When a send fails, it retries on a schedule and then stops. What still cannot be delivered lands in one place a person actually looks at, with the reason attached — rather than looping silently for a fortnight.
The scale behind these agents
100%
Platform uptime
- 120+
- AI agents and automations running in our own production
- 500+
- Customers worldwide
- 2
- Cloud regions, monitored 24×7
Before you commit
Does it read every email in the company?
No. It reads the mailboxes you connect it to, which is normally one or two shared inboxes rather than anybody’s personal mail. Access is scoped at setup and audited, and you can see exactly which folders it can open.
Will it reply to a customer without us seeing it?
Not unless you turn that on for a specific queue. The default is that every reply is drafted and a person sends it. Most teams widen that after a month of watching what it drafts, and usually only for routine, factual replies.
What about DPDP and consent?
Consent and suppression are checked before anything is sent, not after. Personal data stays in your systems, and retention follows the policy you set rather than being kept indefinitely because storage is cheap.
Do we have to change our email provider?
No. It works with Gmail, Microsoft 365 or your own mail server, and with the sending service you already use. Nothing migrates.
What happens when it does not understand a message?
It routes the thread to a person with a summary of what it could work out and a note saying what it could not. It does not guess, and it does not close the thread quietly.
How is this different from smart reply in Gmail?
Smart reply suggests a sentence. This routes the thread, drafts from your own documentation and past replies, enforces your sending rules, watches deliverability and tells you every morning what nobody answered. The drafting is the smallest part of it.
Where to go next
Free presentation · 13 slides · PDF
Take the deck to your leadership team
The presentation we walk boards and CXOs through — thirteen slides on what deploying AI agents actually involves, from the roles to the guardrails to the commercials.
- 22 AI employee roles across 9 departments
- Eight department packs, and the agents inside them
- One day from first conversation to one agent live
- Three commercial models, and what each includes
Download the deck
No cost. Work email and organisation only.
Start with one shared inbox.
A week of real mail tells you the answer. If your inbox is mostly one-offs, we will say so.
Book an Agent Readiness Sprint
Or call +91 95525 86428