Triage agent
The shared inbox sorts itself before anyone opens it.
- Classifies by what the mail wants, not its subject line
- Routes to the person or queue that owns it
- Attaches the sender’s history to the thread
AI employee · Email
An AI employee for the inbox nobody owns.
Shared inboxes rot because everyone can see them and nobody is accountable for them. This one sorts, routes, drafts and answers.
- Gmail, Outlook or your own
- Consent checked before sending
- Drafts by default
- CERT-IN certified
support@ · shared inboxInbox agent
100%
Platform uptime
- 48 overnight mails sorted and routedSorted
- 31 replies drafted from your own past answersDrafted
- Bulk send held — outside your send windowHeld
It drafts, you send. Auto-reply stays off until you switch it on.
The everyday problem
Everyone can see it. Nobody owns it.
The shared inbox has four hundred unread, three people half-watching it, and no way to tell an answered thread from an abandoned one. The mail that mattered is somewhere in there.
What it does
Six agents, one role
Reply drafting agent
Your team starts every reply halfway through.
- Drafts from your own past replies and documentation
- Answers in the language the sender wrote in
- Says it does not know rather than inventing
Sending discipline agent
Nothing leaves at the wrong hour or the wrong volume.
- Send windows and daily caps, per sender
- Suppression and consent checked, not assumed
- Holds anything outside the rules for a human
Deliverability agent
Your mail reaches the inbox, not the spam folder.
- SPF, DKIM and DMARC set up and watched
- Bounces and complaints fed back automatically
- Warns when a sending domain’s reputation slips
Queue reliability agent
One failing sender stops stalling everything behind it.
- Retries transient failures, then stops retrying
- Failed mail lands somewhere visible, not in a loop
- Each brand or department isolated from the others
Inbox digest
You see what is waiting and what nobody answered.
- Oldest unanswered threads, every morning
- What was resolved without a human at all
- The questions arriving often enough to document
Ready to see it in action?
Send us a week of your shared inbox — we’ll tell you what share an agent could have drafted.
Or call +91 95525 86428
What changes
Before and after
| Today | With the agent | |
|---|---|---|
| Sorting | Whoever opens it first | Routed on arrival |
| Replies | Written from scratch | Drafted, then sent |
| Bulk sending | Hope and a spreadsheet | Windows, caps, suppression |
| Failures | Found weeks later | Visible the same day |
How the work moves
Who does which step
- 1AI agent
Arrives
Any address, any language.
- 2AI agent
Classified
What it wants, and who owns it.
- 3AI agent
Drafted
From your own answers, not the internet’s.
- 4Your team
Sent
A person presses send.
- 5AI agent
Learned
The answer is kept for next time.
Where it stops It drafts, you send. Auto-reply stays off until you switch it on for a specific queue, and it never switches itself on.
What happens when a send fails
Retry, stop, and land somewhere visible
The dead-letter path When a send fails, it retries on a schedule and then stops. What still cannot be delivered lands in one place a person actually looks at, with the reason attached — rather than looping silently for a fortnight.
100%
Platform uptime
- 35+
- AI agents running in our own production
- 500+
- Customers worldwide
- 2
- Cloud regions, monitored 24×7
Questions we are asked
Before you commit
Does it read every email in the company?
No. It reads the mailboxes you connect it to, which is normally one or two shared inboxes rather than anybody’s personal mail. Access is scoped at setup and audited, and you can see exactly which folders it can open.
Will it reply to a customer without us seeing it?
Not unless you turn that on for a specific queue. The default is that every reply is drafted and a person sends it. Most teams widen that after a month of watching what it drafts, and usually only for routine, factual replies.
What about DPDP and consent?
Consent and suppression are checked before anything is sent, not after. Personal data stays in your systems, and retention follows the policy you set rather than being kept indefinitely because storage is cheap.
Do we have to change our email provider?
No. It works with Gmail, Microsoft 365 or your own mail server, and with the sending service you already use. Nothing migrates.
What happens when it does not understand a message?
It routes the thread to a person with a summary of what it could work out and a note saying what it could not. It does not guess, and it does not close the thread quietly.
How is this different from smart reply in Gmail?
Smart reply suggests a sentence. This routes the thread, drafts from your own documentation and past replies, enforces your sending rules, watches deliverability and tells you every morning what nobody answered. The drafting is the smallest part of it.
Where to go next
AI agents
Agents for enterprises
Sales, HR, finance and IT agents plus WhatsApp, chat, email and voice — branded as yours, connected to the systems you already run.
Support
AI employee for the helpdesk
Six agents that capture, triage, answer, warn on SLA and document your tickets — inside the helpdesk tool you already use.
Start here
Agent Readiness Sprint
Two weeks, one working agent on your own data, and a costed plan for the rest — before you commit to a programme.
Start with one shared inbox.
A week of real mail tells you the answer. If your inbox is mostly one-offs, we will say so.
Book an Agent Readiness Sprint
Or call +91 95525 86428