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What is an AI telephonic interview?

A first-round screening call run by an AI voice agent instead of a recruiter. The agent calls the candidate, or answers when the candidate calls in, asks screening questions built from your job description, and returns a scored report with the transcript. The candidate needs only a phone, with no app or data connection. Your team decides who advances. It is also called AI phone screening or automated phone screening.

Hear a first-round screen

A sample call in mixed Hindi and English, with a filler and an interruption.

Customer Support Associate

Hinglish (Hindi + English) · 1:10

0:001:10

Report

Recommended for the next round · Summary, transcript and recording ready

Transcript

AI interviewer

Hello, this is the AI interviewer calling on behalf of Horizon Services for the Customer Support Associate role. Am I speaking with Priya? Is this a good time for a five-minute interview?

Candidate

Haan ji, haan ji… okay, go ahead.

AI interviewer

Thank you. To start, please tell me about your current work and your notice period.

Candidate

Main abhi ek BPO mein voice process pe hoon, around one and a half years. Notice period is thirty days.

AI interviewer

Thank you. The next question is about customer handling. Could you describe a time when—

Candidate

Sorry, ruko ek second… haan, please repeat?

AI interviewer

Of course. Tell me about a time you calmed an upset customer, and how the call ended.

Candidate

Ek customer ka refund teen hafte se pending tha. Maine pehle sorry bola, then I checked the ticket, escalated it and called him back the same evening. He closed the complaint.

AI interviewer

Okay, thank you. Last question: are you comfortable with rotational shifts, including weekends?

Candidate

Theek hai, yes, rotational is fine for me.

AI interviewer

Thank you, Priya. That is the end of this round. The hiring team will review your interview and contact you about next steps.

The first round is a phone call nobody has time to make.

  • Forty to sixty screening calls per recruiter, per day

  • Candidates who miss the call, then ask for a call-back

  • The same five questions, asked four hundred times

  • Notes that differ from one recruiter to the next

By the time the shortlist is ready, the best candidates have taken other offers.

Six agents, one role

Outbound calling campaigns

Your whole list called inside the hours you set.

How it works
  • Calling days and hours you choose, calls placed back to back
  • Unanswered and busy calls retried, with the count and gap you set
  • Rings at the hours each candidate usually answers, or when they ask
  • Missed the call? The candidate rings the same number back and interviews then

Inbound interview line

Candidates call when it suits them, day or night.

How it works
  • A dedicated interview number for each campaign
  • Invitation emails from your mail server, with a link expiry date
  • Reminders after 24 or 48 hours, daily or weekly, up to your limit
  • Answered 24×7, or only in the hours you choose
  • Or an interview button on your careers page, taken from the browser

Multilingual voice interviewer

Candidates answer in the language they think in.

How it works
  • English, Hindi, Marathi, Telugu, Tamil, Kannada, and mixed English + Hindi
  • Understands answers that switch between Hindi and English mid-sentence
  • Works on any phone, including feature phones with no data

Natural turn-taking

A conversation with an interviewer, not an IVR menu.

How it works
  • Waits for the candidate to finish, not the first pause
  • Ignores fillers such as “okay”, “haan ji” and “theek hai”
  • Stops the moment a candidate says “ruko” or “hold on”

Your script, scored

Every candidate scored against the same job description.

How it works
  • Job description and questions by you, or AI-drafted to fit a target length
  • At least two skill questions, with a follow-up when an answer is vague
  • Scores for fit, communication, domain knowledge, motivation and experience, each with quotes
  • Neutral throughout: never praises an answer or tells candidates how they did
  • Test it first against simulated candidates: vague, nervous, over-confident

Bulk resume parsing

A folder of resumes becomes a candidate list in minutes.

How it works
  • PDF, Word, text, and photos of printed resumes
  • Name, phone, email, skills and experience extracted
  • Resumes with no phone number flagged for you to complete
  • The interviewer asks follow-ups about each candidate’s CV

From a candidate list to a written assessment

Add candidates, run the campaign outbound or inbound, then open any candidate to read the summary, the full transcript, or play the recording.

interviews · candidates · add

Add candidate

Add one candidate manually or bulk import from a file.

Single candidateBulk import

Full name

Priya Sharma

Email

priya.sharma@example.com

Phone

+91 98765 43210

Used to match inbound calls and dial outbound.

Role applied for

Customer Support Associate

Experience

1–2 years

City

Pune
CancelAdd candidate
Adding candidates: one at a time, or in bulk. The phone number is what the AI dials, and how it recognises an inbound caller.Illustrative demo data
interviews · inbound

Inbound campaigns

Email candidates an interview number. When they call, the AI interviewer picks up and runs the first round.

New inbound campaign
  1. Pick candidates
  2. Send email with the interview number
  3. Candidate calls in
  4. AI interviews, scores and summarizes

Campaigns

AllActivePausedScheduledCompleted

Campus Drive 2026 Active

Graduate Trainee · +91 20 0000 0000 · AI-chosen questions

Pause Details
Progress540 / 540 emailed · 100%
Emails sent
540
Calls received
412
Interviews completed
389
Inbound campaigns: candidates get an email with the interview number and call whenever it suits them.Illustrative demo data
interviews · candidates · profile

Candidate profile

P

Priya Sharma

Customer Support Associate · 1–2 years

priya.sharma@example.com +91 98765 43210 Pune

SummaryTranscriptRecording
Duration
4m 52s
Completed
29 Sept, 6:11 pm
Language
English + Hindi

AI summary

Priya has eighteen months in an inbound voice process and a 30-day notice period. She gave a clear, specific example of resolving a delayed refund, switched comfortably between Hindi and English, and confirmed she can work rotational and weekend shifts.

Recommended for the next round

The Summary tab: how long the call ran, in which language, and the AI’s written assessment. Your team decides the next step.Illustrative demo data
interviews · candidates · profile

Candidate profile

P

Priya Sharma

Customer Support Associate · 1–2 years

priya.sharma@example.com +91 98765 43210 Pune

SummaryTranscriptRecording
  • AI interviewer: Hello, this is the AI interviewer calling on behalf of Horizon Services for the Customer Support Associate role. Am I speaking with Priya?

  • Candidate: Haan ji, yes.

  • AI interviewer: Great to speak with you, Priya.

  • AI interviewer: To start off, could you give me a quick walkthrough of your current work and your notice period?

  • Candidate: Main abhi ek BPO mein voice process pe hoon, around one and a half years. Notice is thirty days.

The Transcript tab: the complete conversation, including answers that switch between Hindi and English.Illustrative demo data

Ready to see it in action?

Send one open role — we’ll set up a sample campaign and you can hear the agent interview in your chosen language.

Or call +91 95525 86428

Before and after

Today

  • Screening calls

    40–60 per recruiter a day

  • Missed calls

    Call-back tag

  • Consistency

    Varies by recruiter

  • Candidate details

    Typed in by hand

With the agent

  • Screening calls

    Hundreds a day, in parallel

  • Missed calls

    Smart retries, 24×7 line, browser

  • Consistency

    Same questions, same scoring

  • Candidate details

    Extracted from resumes

Who does which step

  1. 1Your team

    Add candidates

    Upload resumes in bulk, or import a list.

  2. 2Your team

    Set the campaign

    Role, job description, questions, language and calling window.

  3. 3AI agent

    Interview

    Calls or answers, then runs the screen.

  4. 4AI agent

    Score

    Evidence-backed scores, summary, recording and transcript.

  5. 5Your team

    Shortlist

    A person moves candidates to the next round.

Where it stops The telephonic round screens and recommends — Recommended, Maybe or Not recommended — but never rejects anyone. A person reads the report and decides who moves on, usually to the AI video interview.

Two AI interview rounds, one human decision

  1. Resumes in

    A folder of resumes parsed into a candidate list.

  2. AI telephonic interview

    The first-round screen, on a normal phone call, at volume and in the candidate’s language.

  3. AI video interview

    The deeper round for candidates who pass, taken on their own time.

  4. Your panel decides

    A person reads both scored reports and makes the call.

The scale behind these agents

500+

Customers worldwide

17+
Countries served
120+
AI agents and automations running in our own production
100%
Platform uptime

Before you commit

How is this different from the AI video interview?

They are two rounds. The telephonic round is the first screen: it needs only a phone, runs at volume and checks the basics. The AI video interview is the deeper round for candidates who pass, taken on their own time. Many teams run both, in that order.

How is this different from IVR or other automated phone screening?

An IVR screen plays fixed questions and records key presses or voice notes for someone to review later. This agent holds the conversation: it asks a follow-up when an answer is vague, asks about the candidate’s own CV, understands answers that mix Hindi and English, and returns a score for each criterion backed by quotes from the call.

I got a call for an AI telephonic interview. What should I expect?

The AI interviewer introduces itself, names the company and role, and asks if now is a good time. If not, say when to call back. Expect about five minutes of questions on your experience and skills. You can say “hold on” anytime. It does not tell you how you did; a person at the company decides who moves on.

Do candidates need a smartphone or internet?

No. Any phone that can make or receive calls works, including a feature phone with no data. That is what makes it usable for campus, rural and blue-collar hiring.

What if the candidate does not answer?

In outbound campaigns the agent retries automatically, using the retry count and gap you set. In inbound campaigns the candidate calls the interview number whenever it suits them.

Can the candidate interrupt the AI?

Yes. Saying “stop”, “ruko” or “hold on”, or starting a real answer, makes the agent stop and listen. Short fillers such as “okay” or “haan ji” do not interrupt it.

Which languages are supported?

English, Hindi, Marathi, Telugu, Tamil, Kannada, and mixed English + Hindi. The interview language is set for each campaign.

How is the score worked out?

Against the job description and the candidate’s CV. Overall fit weighs domain knowledge, experience, communication and motivation, and every score is backed by quotes from the answers. A candidate never asked a skill question cannot score high on domain knowledge. Seventy or more, with no missing must-have, is “Recommended for next round”.

Can we listen to the call?

Yes. Recruiters can follow an interview’s transcript live and send the interviewer a follow-up question. Afterwards every call keeps its recording and transcript beside the report; a report prints as a PDF, and a campaign exports to Excel with each candidate’s outcome, score and summary.

Do candidates have to take a phone call?

No. They can answer when the agent calls, ring the interview number, or take the round from a button on your careers page in the browser. Each route gives the same questions and the same scored report.

Can we change a campaign once it has started?

Yes. Pause it, edit and resume. The questions, interviewer notes and job description can be changed at any time, and you can add candidates whenever you need to. Campaigns can also be saved as drafts and launched later.

Can calls and invitations come from our organisation?

Yes. Each institute can connect its own telephony account and numbers, its own mail server and its own logo on invitation emails, so candidates hear from you rather than from a generic platform.

Is candidate data kept separate between institutes?

Yes. Each institute has its own workspace and sees only its own candidates, campaigns and results. Email and telephony credentials are stored encrypted.

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  • Eight department packs, and the agents inside them
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  • Three commercial models, and what each includes
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  • Input → AI → result, for every role
  • Where your people always decide
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