Admission helpline, 24x7
Programmes, eligibility, fees, scholarships, hostel and deadlines, answered from your documents. Questions it cannot answer are listed for the admissions team, and once answered the agent knows them from the next call.
AI voice agent for admission enquiries and application follow-up.
Answer every applicant and parent call during the admission round, follow up applications left half-done, and book counsellor calls into real free slots.
What is an AI voice agent for admissions?
An AI agent that answers your admission helpline and calls back applicants who asked to hear from you. It answers questions on programmes, eligibility, fees, scholarships and deadlines only from your prospectus and fee sheets, finds out what the caller wants to study, and books a counsellor call or campus visit. Each call is scored and written into your CRM.
For admission directors, counselling teams and university call centres
The admission round is a phone problem for six weeks a year.
Results day, the last week before a deadline and the evening after a newspaper ad all bring more calls than a counselling team can take. The parent who rang at 10pm and got no answer applies somewhere that picked up. Applicants who stopped at the fee page are rarely called back at all.
Course counselling
Asks the current class or degree, marks, stream, preferred city and budget, finds out whether the student or the parent decides, and suggests the programmes that fit.
Incomplete application follow-up
Calls applicants who stopped part-way, mentions where they stopped (form, documents, fee payment), asks what held them back and agrees a date to finish.
Results-day and deadline spikes
Answers several calls at once. When every line is busy, callers hear a short hold message and are answered in turn instead of a busy tone.
A parent rings at 10pm
A sample inbound call to a university admission line, in mixed Hindi and English. Illustrative, not a recording of a real applicant.
B.Com admission enquiry from a parent
Hinglish (Hindi + English) · 1m 18s
0:001m 18s
Result
Score 82/100 · Counsellor call booked for Saturday 11am
Transcript
AI voice agent
Hello, thank you for calling Crestwood University admissions. This is Mia, an AI assistant, and this call is recorded. How can I help you?
Parent
Haan, meri beti ne twelfth commerce kiya hai, seventy eight percent. B.Com ke liye eligible hai kya?
AI voice agent
Yes. B.Com needs fifty percent in twelfth from any stream, so she is eligible. May I know her name and which city you are calling from?
Parent
Ananya. Hum Nashik se hain. Hostel milega aur fees kitni hai?
AI voice agent
Girls’ hostel seats are available for first-year students, allotted in order of fee payment. I will send the fee sheet with the hostel charges on WhatsApp right after this call.
Parent
Theek hai. Kisi counsellor se baat ho sakti hai?
AI voice agent
Of course. A counsellor is free on Saturday at 11am. Shall I book that for you and Ananya?
Parent
Haan, Saturday theek hai.
Systems
Connected to your admission records
Answers come from the documents you upload. Anything about one applicant comes from your systems, looked up by the number the caller is ringing from.
- Prospectus, fee sheets, scholarship rules and hostel policy, as PDF, Word, scans or web page links
- Application status from your admission system through its API
- Counsellor calendars in Google Calendar, Microsoft 365 or Calendly
- HubSpot contact, call note and a deal when the applicant qualifies, or any CRM by signed webhook
- WhatsApp follow-up from your approved templates: fee sheet, brochure, document checklist
Calling in India
Admissions calls have their own rules
Many applicants are under 18 and many callers are parents. These are the rules the agent works inside, set during the first workshop.
- It never promises a seat
- The agent does not promise admission, a seat, a scholarship or a placement figure that is not in your documents. Anything else is noted for the admissions team to confirm.
- Minors need a parent’s consent
- Under the DPDP Act a child is anyone under 18, and processing their data needs verifiable consent from a parent. Plan follow-up calls to under-18 applicants through the parent’s number and consent.
- It says it is an AI
- Every call opens by saying the caller is speaking to an AI and that the call is recorded. A caller can refuse the recording.
- Follow-up calls only to people who asked
- Application follow-ups go only to applicants who enquired or started an application, inside your calling window, and skip anyone marked Do not call.
How it works
From first workshop to a live campaign
Load the round
Upload the prospectus, fee sheets and deadlines, or start from the education template.
Test before applicants hear it
Talk to the agent yourself or run simulated callers: a confused parent, a student comparing colleges, an angry caller.
Answer the helpline
The agent answers inside your hours, in the caller’s language, and books counsellor calls into free slots.
Chase incomplete applications
A follow-up campaign calls applicants who stopped part-way, at the hours each one usually answers.
Read the round
Scores, outcomes and unanswered questions per campaign, with an Excel export for the admissions review.
Hear it on your own script.
We set the demo agent up on your documents and wording, so you judge it on your calls, not a generic one.
Book an admissions demo
Or call +91 95525 86428
Questions
Before you put it on the phone
Can the agent tell an applicant their application status?
Yes, if your admission system has an API. The agent looks up the record by the number the caller is ringing from and never reads out another applicant’s details. Without an API, it notes the question for your team.
Which languages does it speak?
English, Hindi, Marathi, Tamil, Telugu and Kannada, and mixed Hindi and English. The language is set per agent, so a state university can run one line in Marathi and English and another in Hindi.
What happens on results day when hundreds call at once?
The agent answers several calls in parallel, up to the lines sized for your peak. Beyond that, callers hear a short hold message and are answered in turn rather than getting a busy tone.
Can parents and students both call?
Yes. The agent asks whether it is speaking to the student or a parent, takes the student’s name when a parent calls, and records who decides on the admission.
Does it work with ePravesh?
The agent can look up application status in any admission system with an API, including ePravesh, Splashgain’s admission platform. We confirm the connection and the fields during scoping.
Answer every call of your next admission round.
Tell us your programmes, languages and how many calls a peak day brings. We will set up the agent on your own prospectus for the demo.
Book an admissions demo
Or call +91 95525 86428