Admission questions
Programmes, fees, eligibility and deadlines, from your prospectus.
AI voice agent on WhatsApp. Customers tap call, the agent answers.
When a customer taps the call button in your WhatsApp Business chat, the AI agent picks up, answers in their language and writes the call, scored, into your CRM.
What is a WhatsApp voice agent?
An AI voice agent that answers voice calls made to your WhatsApp Business number. The customer taps call inside the chat they already have with you, with no phone number to dial. The agent answers from the same documents as your phone line, looks up records by the caller’s WhatsApp number and writes the transcript, recording and score into your CRM.
Your customers already chat with you on WhatsApp. Then they tap call.
A WhatsApp chat is where parents, applicants and customers start. When a question is easier said than typed they tap the call button, and on most business numbers nobody picks up. Asking them to ring a separate helpline instead loses many of them, especially after office hours.
Status checks
Application, fee or order status, looked up by the caller’s number.
Support line
How-to questions answered; the rest noted for your team.
Sales enquiries
Qualifies the caller and books a meeting into a free slot.
Hear the agent take a call
The same agent answers these calls on WhatsApp. Pick a call and press play. Illustrative, not recordings of real callers.
Executive MBA Course Enquiry
Hinglish (Hindi + English) · 0:52
0:000:52
Result
Lead Score: 94/100 · Counsellor Callback Scheduled
Transcript
AI voice agent
Hello! Thank you for calling Splashgain Admissions. I am your AI Voice Assistant. Are you inquiring about our Executive MBA program today?
Caller
Haan, main Executive MBA ke bare mein pooch raha tha. Weekend classes hain kya and fee structure kya hai?
AI voice agent
Yes, we offer flexible weekend classes for working professionals. The total program fee is ₹2.5 Lakhs with flexible EMI options. Do you have at least 2 years of work experience?
Caller
Yes, I have 3.5 years of experience as a Tech Lead in IT.
AI voice agent
Great! You meet our eligibility criteria. Would you like me to book a 10-minute 1-on-1 session with our admissions counsellor tomorrow at 4 PM?
Caller
Sure, 4 PM works fine for me.
AI voice agent
Perfect! I have scheduled your call for tomorrow at 4 PM and sent the prospectus link to your WhatsApp. Have a great day!
The same agent as your phone line, on your WhatsApp number
A WhatsApp call uses the agent you have already set up: the same knowledge base, lookups, hours and write-up. The caller’s WhatsApp number does the job a phone number does.
- Answers calls to your WhatsApp Business number once calling is turned on for it
- Looks up the caller’s application, fee or order status in your system through its API, by their WhatsApp number
- Answers inside the hours you set; outside them, the caller hears when to call back
- Every call is recorded, transcribed, scored and sent to HubSpot or any system by signed webhook
- A follow-up in the same chat from your approved WhatsApp templates: checklist, brochure, payment link
The customer starts the call, and the rules follow from that
The agent answers WhatsApp calls; it does not place them. A customer tapping call is not a business calling them, so there is no DLT registration and no DND scrubbing. Disclosure and data rules still apply.
- It says it is an AI
- Every call opens with that and the recording notice.
- Only the customer can call
- The agent never rings anyone on WhatsApp; it answers.
- Records by the caller’s own number
- Lookups return only the records of the number calling.
- Your number, your business profile
- Calls come to your verified WhatsApp Business number.
From set-up to a live campaign
- 01
Connect the number
Turn on calling for your WhatsApp Business number.
- 02
Pick the agent
Reuse your phone agent or set up one for WhatsApp.
- 03
Test it
Call it from WhatsApp yourself before you announce it.
- 04
Customers call
Each call is answered, scored and written into your CRM.
- 05
Read the calls
Outcomes, scores and unanswered questions, with an Excel export.
Hear it on your own script.
We set the demo agent up on your documents and wording, so you judge it on your calls, not a generic one.
Book a WhatsApp voice demo
Or call +91 95525 86428
Before you put it on the phone
Does a WhatsApp call cost per minute?
WhatsApp does not charge your business for voice calls your customers start, so these calls carry no telephony charge per minute. The agent itself is priced as on your other lines.
Does a WhatsApp voice agent need DLT registration?
No. DLT registration, the 140 and 160 series and DND scrubbing govern calls a business places to a phone number. A customer calling your WhatsApp Business number is neither. The agent still says it is an AI and that the call is recorded.
Can the agent call customers on WhatsApp?
Not yet. Today it answers calls customers make to your WhatsApp number. For reminders and follow-ups it places ordinary phone calls, and it can send a WhatsApp message after any call.
Is it the same agent as our phone line?
It can be. One agent can answer your phone number, your website call button and your WhatsApp number with the same knowledge, voice and rules, and every call lands in the same reports.
Which languages does it speak on WhatsApp?
The same as on the phone: English, Hindi, Marathi, Tamil, Telugu and Kannada, and mixed Hindi and English.
Are WhatsApp calls recorded?
Yes. Each call is recorded and transcribed, and the recording plays from the call’s page next to its score and summary.
Pick up the next time a customer taps call on WhatsApp.
Tell us the WhatsApp number your customers already use and the questions they call with. We will set the agent up on your own documents for the demo.
Book a WhatsApp voice demo
Or call +91 95525 86428